Effective Date: 11/01/2025
Last Updated: 11/01/2025

Guardian Maintenance (“Guardian Maintenance,” “Guardian,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide when interacting with our services, website, and communications. This Privacy Policy explains how we collect, use, store, disclose, and protect your information, including information collected through SMS, phone, email, and online forms.

By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

- Our website and online forms

- Service requests and maintenance communications

- Equipment rental interactions

- SMS, email, phone calls, and customer support

- In-person or electronic transactions

This policy does not apply to third-party websites or services that may be linked from our site.

2. Information We Collect

A. Information You Provide Directly

We may collect personal information you voluntarily provide, including:

- Full name

- Mobile phone number

- Email address

- Property or service address

- Billing and payment information

- Maintenance or repair details

- Equipment rental information

- Communication preferences.

B. Communication & Messaging Data

When you communicate with Guardian Maintenance, we may collect:

- SMS messages, emails, and call records

- Opt-in and opt-out timestamps for SMS communications

- Support inquiries and service history

- Emergency or service-related communications

C. Automatically Collected Information

When you visit our website or use digital services, we may automatically collect:

- IP address

- Browser type and device information

- Operating system

- Pages visited and time spent

- Referring URLs

This data is used for analytics, security, and system performance.

3. How We Use Your Information

We use collected information for legitimate business purposes, including to:

- Provide maintenance, repair, and equipment rental services

- Schedule, confirm, and complete service requests

- Communicate service updates, reminders, and emergency notices

- Send SMS messages you have expressly opted into receiving

- Process payments and invoices

- Improve operational efficiency and service quality

- Maintain compliance with legal and regulatory obligations

- Prevent fraud, abuse, or unauthorized activity

4. SMS Messaging & A2P Compliance

If you provide your mobile number and opt in to SMS communications:

-You consent to receive text messages from Guardian Maintenance

- Message frequency may vary based on service activity

- Message and data rates may apply depending on your carrier

SMS messages may include:

- Appointment confirmations

- Service updates and arrival notices

- Emergency notifications

- Account or billing alerts

We do not sell, rent, share, or disclose mobile numbers for third-party marketing.

You may opt out at any time by replying STOP.
For assistance, reply HELP.

Consent to receive SMS messages is not required as a condition of purchase.

5. How We Share Information

We may share your information only as necessary and limited to the following circumstances:

A. Service Providers & Contractors

With trusted employees, technicians, subcontractors, or vendors solely to perform requested services.

B. Affiliated Companies

With affiliated entities within the Abundant Care family of companies when operationally necessary (e.g., billing coordination, service fulfillment).

C. Legal & Compliance Obligations

When required by law, court order, subpoena, or governmental request, or to protect our rights, property, or safety.

Guardian Maintenance does not sell personal information.

6. Data Retention

We retain personal information only for as long as necessary to:

- Fulfill service obligations

- Maintain business and accounting records

- Comply with legal and regulatory requirements

SMS consent and opt-out records are retained as required by A2P and carrier regulations.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:

- Request access to your personal information

- Request correction of inaccurate information

- Request deletion of certain information

- Withdraw SMS consent at any time

To exercise these rights, contact us using the information below.

9. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

- Improve user experience

- Analyze website traffic

- Enhance site functionality

You may disable cookies through your browser settings, though some features may be limited.

10. Children’s Privacy

Guardian Maintenance does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. Guardian Maintenance is not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Guardian Maintenance
📞 Phone: (726) 213-5360
📧 Email: [email protected]
🌐 Website: guardianmaintenancegroup.com